Features
From the first booking to the monthly KPI audit, every step of a patient transfer is covered.
Bookings
- Online booking forms feed straight in, no retyping
- Every patient detail in one place: mobility, capacity, DNACPR, escorts, communication needs
- Access and risk notes for each address, shown to the crew
- Wait and return journeys planned as one block
- Repeat bookings 1, 3 or 12 months ahead, skipping bank holidays
- Copy a booking, or copy it as the return leg
- Every job belongs to an account, so nothing is billed to the wrong customer
Planning
- See the whole fleet on one 07:00 to 19:00 timeline
- Drag and drop jobs onto vehicles
- Auto plan matches vehicle type, avoids overlaps and leaves the gap you choose
- Clash and wrong vehicle type warnings
- Unallocated tray across every date
Live board
- Every vehicle, its crew and current stage at a glance
- Late, stuck and offline flags raised automatically
- Crew comments, delays and high risk notes in one feed
- Built to run on a wall screen all day
Crew app
- Runs on any phone or tablet, Apple or Android, nothing to install
- Sign in with a vehicle code, no passwords for crews
- VDI confirmation and mileage at the start and end of every shift
- One tap per stage, with a comment box on each
- Consent, risk assessment and possessions handover recorded
- Traffic check on start job, with delays logged for you
- Keeps working with no signal
KPI reports
- KPI audit built run by run from crew taps
- Arrival within 15 minutes, destination within 15 minutes, every stage completed
- Comments written automatically: minutes late, delays, crew notes
- Activity by month, account and busiest times
- Download as a spreadsheet, patient initials only
Security
- Data held in a UK (London) data centre
- Office logins by invite only
- Two step login for administrators
- Automatic sign out after 30 minutes idle
- Nothing is ever deleted: a full archive of every job